Privacy Policy

wisteraquinx ("we," "us," or "our") operates wisteraquinx.com and provides financial stress management services to individuals across the United Kingdom. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our platform, services, or communications.

We're committed to protecting your privacy rights under UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy covers all personal data we process about you, whether you're browsing our website, using our services, or communicating with our team.

Personal Information You Provide

When you create an account, contact us, or use our services, you may provide us with:

• Name and contact details (email address, phone number, postal address)
• Financial information relevant to stress management (income ranges, debt concerns, spending patterns)
• Demographic information (age range, employment status, household composition)
• Communication preferences and feedback
• Support requests and correspondence history

Automatically Collected Information

Our website and services automatically collect certain technical information:

• Device information (browser type, operating system, screen resolution)
• Usage data (pages visited, time spent, feature interactions)
• IP address and approximate geographic location
• Cookies and similar tracking technologies
• Referral sources and navigation patterns

We process your personal information for specific, legitimate purposes that align with providing financial stress management services:

Service Delivery and Support

• Providing personalized financial wellness guidance and resources
• Responding to your inquiries and support requests
• Sending service-related communications and updates
• Monitoring and improving our platform's functionality

Legal and Business Operations

• Complying with legal obligations and regulatory requirements
• Preventing fraud and ensuring platform security
• Conducting internal research to enhance our services
• Maintaining accurate records for business continuity

Under UK data protection laws, you have several important rights regarding your personal information:

Exercising Your Rights: To exercise any of these rights, please contact us using the information provided below. We'll respond to your request within one month, though complex requests may take up to three months. We may need to verify your identity before processing certain requests.

We do not sell your personal information to third parties. However, we may share your data in the following limited circumstances:

Service Providers

We work with trusted third-party providers who help us deliver our services, including cloud hosting, email delivery, and analytics platforms. These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or if necessary to protect our rights, property, or safety, or that of our users or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We would notify you of any such change in ownership or control of your personal information.

Security Measures

We employ industry-standard security measures to protect your personal information, including:

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls limiting who can view your information
• Secure data centers with physical and digital protection
• Regular staff training on data protection and security practices

Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy. Generally, we keep:

• Account information for the duration of your active account plus two years
• Communication records for three years after your last interaction
• Technical logs and analytics data for up to 12 months
• Financial records as required by UK regulations (typically six years)

When we no longer need your information, we securely delete or anonymize it. You can request early deletion by contacting us, subject to any legal obligations to retain certain records.

Our website uses cookies and similar technologies to enhance your experience and understand how you interact with our services. We use several types of cookies:

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and personalize your experience
• Marketing Cookies: Used to show relevant advertisements (only with your consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality. We respect "Do Not Track" signals and provide clear cookie consent options for non-essential cookies.

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through:

• Email notification to your registered email address
• Prominent notice on our website homepage
• In-app notification when you next log in

Minor updates may be posted without individual notification. We encourage you to review this policy periodically. The "Last Updated" date at the top indicates when the most recent changes were made.